Shipping Policy

Last Updated: September 2026

At Zjessp (accessible via https://zjessp.com), this page sets out exactly what happens between the moment you place an order and the moment a parcel reaches your door. No figure below is a best-case number. They are the numbers we work to.

A knit top and a winter coat weigh very different amounts, and plenty of stores price shipping accordingly. We do not. One flat rate covers the order whatever is in it, so building a full outfit never costs more to deliver than buying a single tee.

By placing an order you agree to the terms below. If something about your delivery is not answered here, email us at support@zjessp.com and we will be glad to help.

1. Where We Ship

We ship to residential and business addresses in the fifty United States and the District of Columbia. We are not currently able to deliver to P.O. Boxes, APO or FPO military addresses, or U.S. territories, because the tracked carrier services we use do not cover them. If one of those is your only address, write to us at support@zjessp.com before ordering and we will tell you honestly whether there is a way to get the parcel to you.

2. Flat Rate, No Surcharges

Shipping is $4.95 flat per order. A single tee costs the same to ship as a coat and two pairs of trousers, so adding an item never raises the shipping line. There is no handling fee, no fuel surcharge, and no oversized-item charge. Sales tax is calculated at checkout where applicable, and the total shown before you confirm is the total you pay.

3. The Order Cutoff

Our cutoff is 5:00 PM EST, Monday to Friday. An order placed before it goes into the same day's packing run. An order placed after it, or at any point over a weekend or a public holiday, joins the next business day's run. The cutoff is about when packing starts rather than when the parcel is collected, so an order placed at 4:55 PM on a Friday and one placed at 8:00 AM the following Monday will often leave us together.

4. Packing and Transit

Orders are picked and packed within 1–3 business days of payment clearing. Once the parcel is with the carrier, delivery usually takes 5–7 business days depending on distance. Counted from the moment you order, most customers have their parcel within 6–10 business days.

If the order turns out not to be right, sending it back costs you nothing. Email us and a prepaid return label reaches your inbox within 1 business day, ready to print at home or to show at the carrier counter. Our Return & Refund Policy explains the whole sequence.

5. Carriers and Tracking

We ship with USPS, UPS, and FedEx, and the carrier is chosen by destination and parcel size. A shipping confirmation with a tracking number goes out as soon as the label is scanned. You can follow the parcel on the carrier's own site or look the order up on our Order Tracking page.

6. Split Shipments

Occasionally part of an order is ready before the rest of it. When that happens we send what is ready rather than holding everything back, and you receive a separate tracking number for each parcel. You are never charged a second shipping fee for a split we chose to make, and one return request covers every parcel in the order.

7. Address Accuracy

Addresses get mistyped, and while an order is still with us it is a quick fix. Email us the moment you notice and we will correct it free of charge before the parcel is dispatched. If it has already gone out, write to us anyway and we will contact the carrier on your behalf to request a redirect, which carriers grant more often than people expect. Timing detail sits on our Cancel & Change Order Policy page.

8. Undeliverable and Returned Parcels

If a parcel comes back to us as undeliverable, whether because of an address problem or because nobody was available to receive it, we email you as soon as it arrives. You choose: we reship to a corrected address at no additional shipping charge, or we refund the order in full. We do not hold a returned parcel quietly and wait for you to notice it never came.

9. Lost or Delayed in Transit

If tracking stops moving for several days, or shows delivered when nothing has arrived, tell us. We open the trace with the carrier ourselves rather than sending you to do it, and we stay with it until there is an answer. Where a loss is confirmed, we replace the order or refund it in full including the shipping you paid. Checking with neighbors, a building manager, and your local post office is worth doing at the same time, because parcels turn up in those three places more often than anywhere else.

10. Damaged Parcels

Contact us within 7 days of delivery at support@zjessp.com with your order number and a photograph of the item and the outer packaging. These go to the front of the queue, and you choose a replacement or a full refund including the original shipping charge. In most cases there is no need to send the damaged item back at all. When it is needed, we email you a prepaid return label that covers it. Full detail is on our Return & Refund Policy page.

11. Delays

Delivery estimates are estimates. Weather, carrier backlogs, and peak periods all push dates around and none of it is within our control. What is within our control is telling you. If we can see an order running late, we email you before you have to ask. And if a delay has defeated the point of the order, write to us: refuse the delivery at the door, or ask us to email a prepaid return label, and we refund it in full even after dispatch.

12. Holiday Schedule

We do not pack or dispatch on federal public holidays, and carriers run reduced services around them. Orders placed on a holiday begin packing on the next business day. During the late-year peak, carrier networks slow down across the board, so allow a few days more than the usual 6–10 business days if an order needs to arrive by a particular date. Write to us if you are working to a deadline and we will tell you honestly whether it is achievable.

13. Returns and Cancellations

Returns, refunds, and the prepaid label are governed by our Return & Refund Policy. Changing or canceling an order before it ships is covered by our Cancel & Change Order Policy page.

14. Changes to This Policy

We may update this policy as our carriers or services change. The revised version is posted here with a new Last Updated date, and it applies to orders placed after that date. Orders already confirmed ship under the terms in force when they were placed.

15. Shipping Questions

Anything about a delivery, a tracking number, or an address change reaches us here.

Thank you for shopping with us, and for making room in your wardrobe for something of ours.