Cancel & Change Order Policy

Last Updated: September 2026

At Zjessp (accessible via https://zjessp.com), we take the view that an order you no longer want is not worth shipping. This page sets out how to stop one, how to change one, and what your options are once a parcel is already moving.

Sizes get picked in a hurry, addresses get mistyped, and sometimes a dress stops being the right idea an hour after you bought it. None of that is unusual and none of it needs an explanation from you.

By placing an order you agree to the terms below. If you need something changed and the clock is running, email us at support@zjessp.com straight away and we will move as fast as the order allows.

1. Canceling an Order

Email us within 24 hours of placing an order and we cancel it. You do not need to give a reason and there is no fee. The full amount goes back to your original payment method including the $4.95 shipping charge, and we email you when it is done.

The 24 hours window is the guaranteed one, but it is not a wall. Orders sit with us for 1–3 business days before dispatch, and if yours has not left the building we will still cancel it even though the window has passed. It costs us nothing to do, so please just ask rather than assuming the answer is no.

2. Changing an Order

Within the same 24 hours we can change the size, the color, the quantity, or the delivery address. Email support@zjessp.com with your order number and what you want instead. If the change alters the total we refund or charge only the difference, never the whole order again, and shipping stays at $4.95 flat however the contents change.

3. Address Corrections

A mistyped address is the most common change we handle. Tell us before dispatch and we correct it free of charge. Once the parcel has gone out we contact the carrier on your behalf and request a redirect, which is granted more often than people expect, particularly early in the journey. If a parcel comes back to us as undeliverable we contact you, and you choose a full refund or a reship to a corrected address at no extra shipping charge.

4. Once the Order Has Shipped

After dispatch we cannot pull a parcel back, but you still have two clean routes. You can refuse the delivery at the door, in which case the carrier returns it to us automatically. Or you can accept it and, if the order is not staying, email us for a prepaid return label, which costs you nothing. Both routes end in a full refund of the purchase price, handled under our Return & Refund Policy.

5. Orders We Cannot Cancel

Two categories sit outside the cancellation process.

• Orders already assigned a tracking number and handed to the carrier.
• Final sale or clearance items, once packing has begun.

In both cases the return route stays open to you at no cost, using a prepaid label we email on request. If your situation falls just outside one of these, write to us anyway.

6. Cancellations We Initiate

Occasionally we have to cancel from our side. That happens when an item turns out to be out of stock after the order was taken, when a payment cannot be verified, when a delivery address falls outside the regions covered by our Shipping Policy, or when a listing carried an obvious pricing error. We email you the reason the same day and refund the order in full including shipping. We do not cancel quietly and leave you to notice.

7. Changes to This Policy

We may update this policy over time. The revised version is posted here with a new Last Updated date and applies to orders placed after it. Orders already confirmed keep the terms in force when they were placed.

8. Cancellation Questions

If you need something stopped or changed, the fastest thing you can do is email us with the order number in the subject line.

Thank you for shopping with us, and for making room in your wardrobe for something of ours.